Frequently Asked Questions

  1. How long does it take to ship?
  2. What are UPS delivery times?
  3. What if I need a rush order?
  4. How can I set up an account?
  5. What is your return policy?

Answers...

  1. How long does it take to ship?

    Orders are generally processed within 7 business days of receipt. Please note scheduled ship date on non-expedited orders can take up to 2 weeks. Expedited orders and orders shipped on collect shipping accounts may incur additional fees.

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  2. What are UPS delivery times?

    UPS ground asks that you allow 7-10 business days
    UPS Red – Next Day
    UPS Blue – 2nd Day
    UPS Orange – 3 Day Select

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  3. What if I need a rush order?

    Rush orders must be placed by 1:00pm (Pacific Time) and will be shipped out immediately. Next day, 2nd Day and 3 day Select shipping options are available at customer’s expense.

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  4. How can I set up an account?

    Credit applications are available at 858-565-4366.
    All Approved credit applications will be issued Net 30 Terms
    Incomplete Applications will NOT be processed.

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  5. What is your return policy?

    If you are not thoroughly satisfied with any products, please notify Wallcur within 30 days of invoice date. Any damage, defects, or discrepancies must be reported to Wallcur within 30 days of the invoice date. Credit will be posted accordingly to your account. No cash refunds. Any products that have been discarded before Wallcur has had a chance to repair or replace will be charged in full.

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